Help Center

• United States | Free Shipping
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• International Shipping | Customers are responsible for shipping on all international orders
  
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• Processing Time | Non-prescription glasses: 3-5 business days to arrive | Prescription glasses: 7-10 business days to arrive
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• Notes | We can't control everything that happens with shipping carriers and are not responsible if it takes longer than the suggested amount of time (Although we really try our best to make it happen)

First 30 Days | We pay for return shipping within the first 30 days on all USA orders  

After 30 Days | The customer is responsible for any return shipping after the 30 day period.  We recommend you use a trackable shipping method.

International Returns | The customer is responsible for return shipping on all international orders

Notes | We are not liable for any lost or damaged returns

To Start A Return Email customerservice@eco-eyes.com

• First 30 Days | We pay for return shipping within the first 30 days on all USA orders  

  After 30 Days | The customer is responsible for shipping on any warranty after the 30 days.  We recommend you use a trackable shipping method.

  International Warranty Shipping | The customer is responsible for shipping on all international warranties

  Notes | We are not liable for any lost or damaged returns

  To Start A Warranty Email customerservice@eco-eyes.com

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• We offer a One Year, One Time replacement for scratches on prescription lenses.  Scratches must be reasonable i.e. No dog chewing, car tire crushes, key marks, extreme situations, or things beyond normal wear and tear.  We are the final judge of what qualifies as reasonable.  We will pay the shipping on any warranty that falls in the first 30 days after purchase.  

Customer are responsible for all shipping on international orders

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  For Warranties Email customerservice@eco-eyes.com
  
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• We are not liable for any lost or damaged shipments
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• We offer a 1 year warranty, from purchase date, on any manufacturers defect that may occur in the materials or workmanship of all frames and lenses.  We are the final judge of what qualifies as a manufactures defect.  We will pay the shipping on any warranty that falls in the first 30 days after purchase.  
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• No frame warranty for clearance and closeout items.
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• Customer are responsible for all shipping on international orders
  
  

  For Warranties Email customerservice@eco-eyes.com
  

  • We are not liable for any lost or damaged shipments